Refund and Returns Policy

Your satisfaction is important to us at snugo yuande. We want you to love what you receive. If for any reason you're not completely happy with your purchase, we’re here to help.

Return Window:
Items are eligible for return within 30 days of delivery. To initiate a return, please contact our customer support team at [email protected] or call 16741815508 with your order details.

Eligibility:
Products must be unused, unwashed, and returned in their original condition and packaging. Items that show signs of use or damage after delivery may not be eligible for a full refund.

Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5-7 business days.

Exchanges:
We do not offer direct exchanges. If you wish to replace an item, we recommend returning the original and placing a new order separately.

Shipping for Returns:
Customers are responsible for return shipping costs unless the product was damaged or incorrect. We recommend using a trackable service to ensure safe return delivery.

Damaged or Defective Items:
If your item arrived damaged or is not as described, please notify us within 7 days of receipt with supporting photos, and we will work with you on a resolution promptly.

We’re here to make returns as seamless as possible. If you have any questions, please get in touch at [email protected] or visit our official website: https://snugorasite.shop.
Shipping Address: C-5117, No. 36 Guangchang Road, Yingshan Subdistrict Office, Guangshui, Suizhou, Hubei, China.