Refund and Returns Policy

At Snugorasite, we want every purchase to bring comfort and satisfaction to your home. We take pride in the quality of our bedding collections and the care that goes into each order. However, we understand that sometimes a product might not meet your expectations, and we are committed to making the return and refund process as simple and reassuring as possible.

Return Eligibility & Time Frame
You may request a return within 30 days of delivery. To qualify, items must be unused, unwashed, and in their original condition, including all packaging, labels, and accessories. For hygiene reasons, bedding that shows signs of use, washing, or damage not caused by transit may not be eligible for a full refund. We kindly ask that you retain your order number and proof of purchase to help us process your request quickly.

How to Start a Return
To initiate a return, please contact our support team at [email protected]. Include your order details, item description, and a brief reason for the return. Our team will reply with instructions, including the return address and any necessary documentation.

Return Shipping Costs
Unless the return is due to a mistake on our part—such as a damaged or incorrect item—customers are responsible for the cost of return shipping. We recommend using a trackable courier service to ensure the package arrives safely. Snugorasite is not responsible for returns lost in transit without proof of delivery.

Damaged, Defective, or Incorrect Items
If you receive a product that is defective, damaged during shipping, or different from what you ordered, please notify us within 7 days of receipt. Send supporting photos to our email so we can quickly verify the issue. Once confirmed, we will provide a prepaid return label or arrange an appropriate replacement at no extra cost.

Refund Process
After your return is received and inspected, you will receive a confirmation email regarding the approval or rejection of the refund. If approved, a credit will automatically be applied to your original method of payment within 5–7 business days. Depending on your bank or payment provider, it may take a few additional days for the refund to appear on your statement.

Exchanges
At this time, we do not offer direct product exchanges. If you would like a different item, we recommend returning the original product for a refund and placing a new order through our shop. This ensures faster processing and allows you to secure the desired item while it is still in stock.

Order Cancellations
Orders may be cancelled within 24 hours of purchase if they have not yet been processed for shipping. Please email us as soon as possible with your order number so we can attempt to stop fulfillment. Once an order has shipped, it will need to follow the standard return process.

Final Sale Items
Certain products, such as clearance items or personalized bedding, may be marked as non-returnable. These items will be clearly identified on their product pages prior to purchase.

Contact Us
We value open communication and are here to help. If you have any questions about returns, refunds, or product care, please contact us:
Email: [email protected]
Address: C-5117, No. 36 Guangchang Road, Yingshan Subdistrict Office, Guangshui, Suizhou, Hubei, China
Official Website: https://snugorasite.shop

Thank you for choosing Snugorasite. Your trust in our products inspires us to maintain high standards of quality and service. We appreciate the opportunity to provide soft, stylish bedding that helps create a home filled with comfort and care.