Contact Us

Thank you for visiting Snugorasite, your cozy destination for high-quality bedding and home textiles. Whether you have a question about our products, need assistance with an order, or simply want to share your feedback, our team is here to help. We value every message and aim to respond within 24–48 business hours.

1. How to Reach Us

You can reach us using any of the following methods:

• Email: For general inquiries, product questions, or order support, please email us at [email protected]. We strive to answer all emails within two business days.
• Business Address: C-5117, No. 36 Guangchang Road, Yingshan Subdistrict Office, Guangshui, Suizhou, Hubei, China. (Please note this is our registered office. For returns, please contact us first to receive return instructions.)
• Website: Visit us anytime at https://snugorasite.shop to explore our latest collections, track your orders, or read our policies.

2. Customer Support Hours

Our customer care team operates Monday through Friday, 9:00 AM – 6:00 PM (China Standard Time). We may occasionally respond outside of these hours, but please allow up to 48 hours for a full reply during busy periods or holidays.

3. Common Questions

Before sending a message, you might find quick answers on the following pages:

• Shipping Policy – Details on processing times, shipping carriers, and estimated delivery windows.
• Returns & Refunds – How to return items and request a refund or replacement.
• Privacy Policy – Information on how we collect and protect your personal data.
• Terms & Conditions – Our full service agreement and legal terms.

4. Send Us a Message

Prefer to contact us directly through this page? Simply fill out the form below and our team will get back to you as soon as possible. Please provide as much detail as you can so we can assist you quickly and accurately.

Full Name: Email Address: Subject: Message: Send Message

5. Our Commitment

At Snugorasite, we take pride in offering not only beautifully designed bedding but also a friendly and reliable shopping experience. Your comfort and satisfaction are at the heart of everything we do. From selecting breathable cotton fabrics to carefully packaging each order, we treat every detail with care. If you have any concerns, questions, or special requests, do not hesitate to reach out—we are happy to assist.

Thank you for choosing Snugorasite. We look forward to helping you create a home that feels warm, restful, and uniquely yours.