Frequently Asked Questions (FAQ)
Welcome to the Snugorasite FAQ page. Here you will find detailed answers to the questions we receive most often about our bedding collections, shipping, returns, and shopping process. Our goal is to make your shopping experience simple, transparent, and enjoyable. If you do not see your question answered below, feel free to reach out to us directly at [email protected].
1. What types of products does Snugorasite offer?
Snugorasite specializes in high-quality home textiles and bedding sets designed to bring comfort and elegance to your living space. Our catalog includes washed cotton duvet cover sets, princess-style bedding, Korean Hepburn-inspired linens, floral collections, and luxury 100% cotton duvet covers. Each product is carefully selected for its softness, durability, and timeless design, making it easy to refresh your bedroom in style.
2. Where are your products shipped from?
All orders are processed and shipped from our main facility in China. Our registered business address is C-5117, No. 36 Guangchang Road, Yingshan Subdistrict Office, Guangshui, Suizhou, Hubei, China. We work with trusted international carriers to ensure your bedding arrives safely and promptly, no matter where you are located.
3. How long will it take to receive my order?
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location:
- Domestic China orders: approximately 3–7 business days after processing.
- International orders: approximately 10–20 business days depending on customs clearance and courier schedules.
4. Do you ship internationally?
Yes, we proudly serve customers around the world. International shipping times vary by destination. Please note that some countries may apply customs fees or import duties, which are the responsibility of the customer. We recommend checking your local customs regulations before placing an order.
5. What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, and American Express. Secure online payment is processed through trusted payment gateways to protect your personal and financial information. Your privacy and security are our top priorities.
6. How can I track my order?
After your order is shipped, you will receive a confirmation email with a tracking number. Simply click the tracking link provided to view the current status of your delivery. If you experience any issues with tracking, please contact our support team at [email protected].
7. What is your return and refund policy?
We want you to love your purchase. If you are not satisfied, you can return unused, unwashed items in their original packaging within 30 days of delivery. Customers are responsible for return shipping costs unless the item is defective or incorrect. Refunds are processed to the original payment method within 5–7 business days after we receive and inspect the returned product. Please visit our Returns & Refunds Policy page for full details.
8. Are your bedding materials safe and eco-friendly?
Yes. We prioritize comfort and sustainability by selecting fabrics such as breathable cotton and eco-conscious blends. Our materials are carefully tested to meet safety standards, ensuring they are gentle on skin and environmentally responsible whenever possible.
9. Can I change or cancel my order after it is placed?
If you need to modify or cancel your order, please contact us immediately at [email protected]. We can make changes as long as the order has not yet been processed for shipment. Once it has shipped, we are unable to cancel or edit the order.
10. How can I contact customer service?
Our support team is available Monday through Friday, 9:00 AM – 6:00 PM (China Standard Time). You can email us anytime at [email protected], and we will reply within 24–48 business hours. For urgent questions, please include your order number to help us assist you quickly.
Still Have Questions?
If your question is not listed here, we welcome you to contact us directly. Our team is passionate about helping customers create warm, restful spaces and is always happy to provide advice on fabric care, bedroom styling, or product details. Thank you for choosing Snugorasite as your trusted source for elegant, comfortable bedding.